Due to an increase in last minute cancellations, last minute changes in treatment bookings and no-shows, we regrettably need to introduce a cancellation policy on some of our treatments. Please read below.
Life can be challenging at times and we understand that unexpected things happen, however, we are a small business that relies on having our clients turn up to their booked appointment, (we rely on little to no walk ins), not only so that we can pay our staff, but also so we can pay to keep the electricity on and the doors open.
When you don’t attend your appointment or don’t give us enough notice (24 hours) that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or other clients.
So to protect our clients appointments and to protect our business from loss of trading we have adopted the following salon policy.
We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.
To secure your appointment for any treatment longer than 1 hour or more, we request you pay a 50% booking fee at the time of booking. Please note, online bookings are not confirmed until the booking fee has been made and are still available to be booked by other clients. When booking online, you will be advised if a booking fee is required to be paid.
If you are using a gift voucher to redeem services, you will be required to provide that number. If you fail to provide the required notice to cancel or amend, the gift voucher will be considered redeemed.
If you can’t make your appointment, we will be happy to refund or transfer this to your new re-scheduled appointment – PROVIDED 24 hours notice is given.
If you fail to notify us within 24 hours of this appointment, you will FORFEIT the 50% booking fee and all future bookings with us, will require 100% payment upfront.
Booked services cannot be cancelled or amended on arrival of appointment. This also applies to your appointment if you are late. We will endeavour to give you the best possible treatment in the time allocated, however, you will FORFEIT your booking fee if you are late and we are unable to fit you in.
All clients will be sent a confirmation SMS 24 hours prior to their appointment giving you the option to confirm, cancel or reschedule.
ARE YOU READY TO BOOK IN YOUR NEXT APPOINTMENT WITH US?
Adeva - The Art of Beauty is an award winning beauty salon located at St Martins Village in Blacktown. Our normal opening hours are:
Tuesday: 10:00 - 5:30
Wednesday: 10:00 - 5:30
Thursday: 10:00 - 8:00
Friday: 10:00 - 5:30
Saturday: 8:00 - 2:00
Sunday & Monday: CLOSED
Adeva - The Art of Beauty is a Blacktown beauty salon established for over 20 years. Adeva pride ourselves on offering a superior service, in a relaxing and welcoming environment at affordable prices.
St Martins Village Shopping Centre
Shop 13 (near the carpark entry)
6 St Martins Crescent, Blacktown, NSW
(02) 9676 3551
Be the first to know our specials!